Store Policy
Return Policy
We gladly accept returns and exchanges within 30 days of purchase of items accompanied with a store receipt or a copy of your order confirmation email. All returns will be store credits. All merchandise must be in a new condition, unopened, unworn, and in original packaging.
Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween Items, including costumes) may be returned up to 7 days prior to the holiday, unopened with receipt only. After that, only exchanges will be made.
Non-Returnable Items include:
• All food items
• All electrical parts
• All custom & personalized items
• Helium Balloons, and Helium Tanks
• Partial Party Kits – Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.
Helium Balloon Policy
Any changes or cancellations must be made at least 24 hours prior to your order pickup time. We inflate the balloons a hour ahead of the pick up time. Once it has been inflated, we won't be able to return or refund your order. All returns will be store credit.
We do check your ID & Credit Card when you pick up your order.